Refund Policy

Last updated October 7, 2026

We want you to be happy with what you pay for. Here's how refunds work.

Pro subscriptions

• Cancel any time under Your account → Manage billing. You keep Pro until the end of the period you've paid for, and you won't be charged again.
• If you were charged for a renewal you didn't mean to keep, email us within 14 days of the charge and we'll refund it in full.
• If Pro didn't work as described, email us within 14 days of paying and we'll refund you in full.

Day Pass

If the Day Pass didn't work as described, email us within 14 days and we'll refund it.

How to ask

Email hello@utilwell.com from the address you signed in with, and say what went wrong. Refunds go back to the original card through Stripe and usually appear within 5–10 business days.

This policy doesn't limit any rights you have under consumer protection law.